FAQ's
Once your order is shipped from our warehouse, you will receive a confirmation email with tracking information. You can also visit this page for tracking details. Please note: some carriers may not have tracking information available for up to 24 business hours after the order has shipped.
If your order hasn’t shipped yet, we’re happy to make a change or cancel it. If it’s already on the way, we are unable to make changes to your order.
We required 5-8 days for processing your order, getting it ready & sent out to you. Shipping times will vary depending on location and the method selected at checkout, but once your order is processed & shipped, you'll receive a tracking number so you can follow it every step of the way!
Occasionally, a carrier will mark a package as delivered before it makes it to your doorstep, so please allow an additional one to two business days for delivery. If you receive a "delivered" message from our carrier but do not receive your package within the next 2 business days, please contact the carrier after you've checked the entire premise of your home.
Contact our customer service team via hello@sygnette.com with your name, order number and updated shipping address as soon as possible. In the case that your order has not been shipped yet, we will update your shipping information.
To begin the process for a return or exchange, please visit our Returns Center! You can also use this portal to return an order you received as a gift.
We are almost positive that you will be happy with your purchase. If in the unlikely event that you are not happy, we accept returns on all unworn items within 15 days of your purchase. Please note that sale items, and personalized and engraved items are not eligible for returns or exchanges.
Once your return is received, your refund will be processed to the original form of payment.
Please allow 3–10 business days for it to appear in your account. This timing is determined by your bank or payment provider.
Who doesn't love a good sale?! We always try to offer the best discounted price on our sale items and because of this, all sale items are final sale. Please make sure to read all product details on sale items before purchasing
Our gold products are 3 micron thick 18K gold plated over brass. Our silver products are silver plated over brass as well. Our stones are simulated diamonds cubic zirconia.
We encourage our customers to avoid excessive contact with water, lotions, perfumes & chemicals as these will deteriorate the quality of the plating and semi-precious stones. This usually helps with preserving the life of your Sygnette Jewelry. You can follow our in-depth cleaning guide here.
To maintain the gorgeous unprecedented thick layer of real 18 karat gold or sterling silver we recommend removing all pieces before swimming or exercising.